API Reference›Servicing Plane›Governed operations›Send or log a case response

Send or log a case response

POSThttps://sandbox.api.lendeasy.ai/v1/servicing/cases/{caseId}/responsesImplementedBearer token ·SEND_SERVICING_RESPONSE

Creates the owning interaction response directly after current-fact checks; it does not create an action request.

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/responses \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "channel": "EMAIL",
  "contactPointRef": "email-1",
  "reasonCode": "CASE_RESPONSE",
  "subject": "Your servicing request",
  "body": "We completed our review.",
  "reason": "Respond to the customer with the verified outcome."
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/responses`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "channel": "EMAIL",
  "contactPointRef": "email-1",
  "reasonCode": "CASE_RESPONSE",
  "subject": "Your servicing request",
  "body": "We completed our review.",
  "reason": "Respond to the customer with the verified outcome."
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/responses",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "channel": "EMAIL",
  "contactPointRef": "email-1",
  "reasonCode": "CASE_RESPONSE",
  "subject": "Your servicing request",
  "body": "We completed our review.",
  "reason": "Respond to the customer with the verified outcome."
},
)

{
  "outcome": "COMPLETED",
  "interactionId": 3003,
  "resourceId": 3003
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
caseId required in path	integer	Positive numeric case identifier.
Idempotency-Key optional in header	string	Optional replay key for this logical mutation. Omission creates a fresh server-owned key for this attempt; blank, repeated, or longer-than-50-character values are rejected.

Body parameters

Field	Type	Description
channel required	string
contactPointRef required	string
reasonCode required	string	Configured structured reason code.
subject optional	string
body required	string
reason required	string

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/responses \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "channel": "EMAIL",
  "contactPointRef": "email-1",
  "reasonCode": "CASE_RESPONSE",
  "subject": "Your servicing request",
  "body": "We completed our review.",
  "reason": "Respond to the customer with the verified outcome."
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/responses`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "channel": "EMAIL",
  "contactPointRef": "email-1",
  "reasonCode": "CASE_RESPONSE",
  "subject": "Your servicing request",
  "body": "We completed our review.",
  "reason": "Respond to the customer with the verified outcome."
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/responses",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "channel": "EMAIL",
  "contactPointRef": "email-1",
  "reasonCode": "CASE_RESPONSE",
  "subject": "Your servicing request",
  "body": "We completed our review.",
  "reason": "Respond to the customer with the verified outcome."
},
)

{
  "outcome": "COMPLETED",
  "interactionId": 3003,
  "resourceId": 3003
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}