API Reference›Servicing Plane›Email threads›Reply to an email thread

Reply to an email thread

POSThttps://sandbox.api.lendeasy.ai/v1/servicing/email-threads/{threadId}/replyImplementedBearer token ·SEND_SERVICING_INTERACTION

Queues one governed reply on a replyable thread and returns 202 with status QUEUED; nothing claims the provider has the message yet. Transport addressing and threading headers are server-owned and cannot be supplied, and contentSource is HUMAN, HUMAN_APPROVED, or SYSTEM.

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/email-threads/$THREAD_ID/reply \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "caseId": 1001,
  "reasonCode": "PAYMENT_QUESTION",
  "subject": "Re: Question about my July payment",
  "body": "Your payment posted on July 21 and your balance is current.",
  "contentSource": "HUMAN",
  "attachmentEvidenceIds": [
    7001
  ],
  "sensitive": false,
  "acknowledgeUnmonitored": false
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/email-threads/${threadId}/reply`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "caseId": 1001,
  "reasonCode": "PAYMENT_QUESTION",
  "subject": "Re: Question about my July payment",
  "body": "Your payment posted on July 21 and your balance is current.",
  "contentSource": "HUMAN",
  "attachmentEvidenceIds": [
    7001
  ],
  "sensitive": false,
  "acknowledgeUnmonitored": false
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/email-threads/{thread_id}/reply",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "caseId": 1001,
  "reasonCode": "PAYMENT_QUESTION",
  "subject": "Re: Question about my July payment",
  "body": "Your payment posted on July 21 and your balance is current.",
  "contentSource": "HUMAN",
  "attachmentEvidenceIds": [
    7001
  ],
  "sensitive": false,
  "acknowledgeUnmonitored": false
},
)

{
  "threadId": 3501,
  "messageId": 3602,
  "status": "QUEUED",
  "senderProfileCode": "SERVICING_PRIMARY",
  "fromAddress": "servicing@example.invalid",
  "mailboxMode": "MONITORED",
  "preparationDecisionId": 6118,
  "resourceId": 3602
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
threadId required in path	string	Stable opaque thread identifier.
Idempotency-Key optional in header	string	Optional replay key for this logical mutation. Omission creates a fresh server-owned key for this attempt; blank, repeated, or longer-than-50-character values are rejected.

Body parameters

Field	Type	Description
caseId optional	integer	Stable opaque servicing case identifier.
reasonCode optional	string	Configured structured reason code.
subject optional	string
body required	string
contentSource optional	string
attachmentEvidenceIds optional	array<integer>
sensitive optional	boolean
acknowledgeUnmonitored optional	boolean

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/email-threads/$THREAD_ID/reply \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "caseId": 1001,
  "reasonCode": "PAYMENT_QUESTION",
  "subject": "Re: Question about my July payment",
  "body": "Your payment posted on July 21 and your balance is current.",
  "contentSource": "HUMAN",
  "attachmentEvidenceIds": [
    7001
  ],
  "sensitive": false,
  "acknowledgeUnmonitored": false
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/email-threads/${threadId}/reply`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "caseId": 1001,
  "reasonCode": "PAYMENT_QUESTION",
  "subject": "Re: Question about my July payment",
  "body": "Your payment posted on July 21 and your balance is current.",
  "contentSource": "HUMAN",
  "attachmentEvidenceIds": [
    7001
  ],
  "sensitive": false,
  "acknowledgeUnmonitored": false
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/email-threads/{thread_id}/reply",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "caseId": 1001,
  "reasonCode": "PAYMENT_QUESTION",
  "subject": "Re: Question about my July payment",
  "body": "Your payment posted on July 21 and your balance is current.",
  "contentSource": "HUMAN",
  "attachmentEvidenceIds": [
    7001
  ],
  "sensitive": false,
  "acknowledgeUnmonitored": false
},
)

{
  "threadId": 3501,
  "messageId": 3602,
  "status": "QUEUED",
  "senderProfileCode": "SERVICING_PRIMARY",
  "fromAddress": "servicing@example.invalid",
  "mailboxMode": "MONITORED",
  "preparationDecisionId": 6118,
  "resourceId": 3602
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}