API Reference›Servicing Plane›Interactions›List interactions

List interactions

GEThttps://sandbox.api.lendeasy.ai/v1/servicing/interactionsImplementedBearer token ·READ_SERVICING_INTERACTION

Lists permission-filtered interactions with focused channel, state, case, customer, keyword, and time filters.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/interactions \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/interactions`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/interactions",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "items": [
    {
      "interactionId": 3001,
      "customerRef": "123",
      "caseId": 1001,
      "channel": "EMAIL",
      "direction": "INBOUND",
      "interactionType": "MESSAGE",
      "reasonCode": "PAYMENT_QUESTION",
      "status": "COMPLETED",
      "verificationState": "NOT_APPLICABLE",
      "contentSummary": "Customer asks why a payment did not post.",
      "createdAt": "2026-07-25T18: 30:00Z",
      "lastUpdatedAt": "2026-07-25T18: 30:00Z",
      "lastActivityAt": "2026-07-25T18: 30:00Z",
      "recordingState": "NOT_RECORDED",
      "missedCall": false
    }
  ],
  "limit": 50,
  "offset": 0,
  "hasMore": false
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
customerRef optional in query	string	Exact customer reference.
caseId optional in query	integer	Exact case ID.
channel optional in query	string	Repeat to include multiple channels.
status optional in query	string	Repeat to include multiple interaction states.
reasonCode optional in query	string	Exact reason code.
direction optional in query	string	Interaction direction.
interactionType optional in query	string	Interaction type.
sensitive optional in query	boolean	Filter by sensitivity.
missedCall optional in query	boolean	Filter missed-call work.
recordingState optional in query	string	Exact recording state.
keyword optional in query	string	Focused 2-200 character interaction keyword.
createdFrom optional in query	string	Inclusive timestamp lower bound.
createdTo optional in query	string	Exclusive timestamp upper bound.
limit optional in query	integer	Maximum rows to return; defaults to 50.
offset optional in query	integer	Zero-based row offset; defaults to 0.
sort optional in query	string	Allowlisted sort field for this collection.
order optional in query	string	Sort direction. One of `asc · desc`.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/interactions \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/interactions`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/interactions",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "items": [
    {
      "interactionId": 3001,
      "customerRef": "123",
      "caseId": 1001,
      "channel": "EMAIL",
      "direction": "INBOUND",
      "interactionType": "MESSAGE",
      "reasonCode": "PAYMENT_QUESTION",
      "status": "COMPLETED",
      "verificationState": "NOT_APPLICABLE",
      "contentSummary": "Customer asks why a payment did not post.",
      "createdAt": "2026-07-25T18: 30:00Z",
      "lastUpdatedAt": "2026-07-25T18: 30:00Z",
      "lastActivityAt": "2026-07-25T18: 30:00Z",
      "recordingState": "NOT_RECORDED",
      "missedCall": false
    }
  ],
  "limit": 50,
  "offset": 0,
  "hasMore": false
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}