API Reference›Servicing Plane›Servicing administration›Create a case reason

Create a case reason

POSThttps://sandbox.api.lendeasy.ai/v1/servicing/admin/case-types/{caseTypeCode}/reasonsImplementedBearer token ·ADMIN_SERVICING_CONFIG

Adds a reason to an existing case type. Handling mode defaults to WORKFLOW; a workflow-key override must belong to the same case type and, on an enabled type and reason, have an ACTIVE version.

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/admin/case-types/$CASE_TYPE_CODE/reasons \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "code": "PAYMENT_DISPUTE",
  "displayName": "Payment dispute",
  "handlingMode": "WORKFLOW",
  "workflowKey": "COLLECTIONS_DEFAULT",
  "enabled": true,
  "reason": "Route payment disputes through the collections flow."
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/admin/case-types/${caseTypeCode}/reasons`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "code": "PAYMENT_DISPUTE",
  "displayName": "Payment dispute",
  "handlingMode": "WORKFLOW",
  "workflowKey": "COLLECTIONS_DEFAULT",
  "enabled": true,
  "reason": "Route payment disputes through the collections flow."
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/admin/case-types/{case_type_code}/reasons",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "code": "PAYMENT_DISPUTE",
  "displayName": "Payment dispute",
  "handlingMode": "WORKFLOW",
  "workflowKey": "COLLECTIONS_DEFAULT",
  "enabled": true,
  "reason": "Route payment disputes through the collections flow."
},
)

{
  "resourceId": 31,
  "changes": {
    "operation": "CREATE_REASON",
    "caseTypeCode": "COLLECTIONS"
  }
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
caseTypeCode required in path	string	Stable opaque caseTypeCode identifier.
Idempotency-Key optional in header	string	Optional replay key for this logical mutation. Omission creates a fresh server-owned key for this attempt; blank, repeated, or longer-than-50-character values are rejected.

Body parameters

Field	Type	Description
code required	string
displayName required	string
handlingMode optional	string
workflowKey optional	string
enabled optional	boolean
reason required	string

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/admin/case-types/$CASE_TYPE_CODE/reasons \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "code": "PAYMENT_DISPUTE",
  "displayName": "Payment dispute",
  "handlingMode": "WORKFLOW",
  "workflowKey": "COLLECTIONS_DEFAULT",
  "enabled": true,
  "reason": "Route payment disputes through the collections flow."
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/admin/case-types/${caseTypeCode}/reasons`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "code": "PAYMENT_DISPUTE",
  "displayName": "Payment dispute",
  "handlingMode": "WORKFLOW",
  "workflowKey": "COLLECTIONS_DEFAULT",
  "enabled": true,
  "reason": "Route payment disputes through the collections flow."
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/admin/case-types/{case_type_code}/reasons",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "code": "PAYMENT_DISPUTE",
  "displayName": "Payment dispute",
  "handlingMode": "WORKFLOW",
  "workflowKey": "COLLECTIONS_DEFAULT",
  "enabled": true,
  "reason": "Route payment disputes through the collections flow."
},
)

{
  "resourceId": 31,
  "changes": {
    "operation": "CREATE_REASON",
    "caseTypeCode": "COLLECTIONS"
  }
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}