API Reference›Servicing Plane›Cases›Update case details

Update case details

PUThttps://sandbox.api.lendeasy.ai/v1/servicing/cases/{caseId}ImplementedBearer token ·UPDATE_SERVICING_CASE

Updates routing-safe properties and configured field values. Workflow state changes use the transition, close, or reopen commands.

Request

curl -X PUT https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "priority": "HIGH",
  "summary": "Customer supplied the requested servicing details.",
  "fields": {
    "contact_outcome": "CUSTOMER_REACHED",
    "follow_up_date": "2026-07-27"
  },
  "reason": "Recorded the result of the customer call."
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}`, {
  method: "PUT",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "priority": "HIGH",
  "summary": "Customer supplied the requested servicing details.",
  "fields": {
    "contact_outcome": "CUSTOMER_REACHED",
    "follow_up_date": "2026-07-27"
  },
  "reason": "Recorded the result of the customer call."
}),
});

requests.put(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "priority": "HIGH",
  "summary": "Customer supplied the requested servicing details.",
  "fields": {
    "contact_outcome": "CUSTOMER_REACHED",
    "follow_up_date": "2026-07-27"
  },
  "reason": "Recorded the result of the customer call."
},
)

{
  "caseId": 1001,
  "resourceId": 1001,
  "changes": {
    "priority": "HIGH",
    "fieldKeys": [
      "contact_outcome",
      "follow_up_date"
    ]
  }
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
caseId required in path	integer	Positive numeric case identifier.
Idempotency-Key optional in header	string	Optional replay key for this logical mutation. Omission creates a fresh server-owned key for this attempt; blank, repeated, or longer-than-50-character values are rejected.

Body parameters

Field	Type	Description
priority optional	string
summary optional	string
fields optional	object
contact_outcome	string
follow_up_date	string
reason required	string

Request

curl -X PUT https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "priority": "HIGH",
  "summary": "Customer supplied the requested servicing details.",
  "fields": {
    "contact_outcome": "CUSTOMER_REACHED",
    "follow_up_date": "2026-07-27"
  },
  "reason": "Recorded the result of the customer call."
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}`, {
  method: "PUT",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "priority": "HIGH",
  "summary": "Customer supplied the requested servicing details.",
  "fields": {
    "contact_outcome": "CUSTOMER_REACHED",
    "follow_up_date": "2026-07-27"
  },
  "reason": "Recorded the result of the customer call."
}),
});

requests.put(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "priority": "HIGH",
  "summary": "Customer supplied the requested servicing details.",
  "fields": {
    "contact_outcome": "CUSTOMER_REACHED",
    "follow_up_date": "2026-07-27"
  },
  "reason": "Recorded the result of the customer call."
},
)

{
  "caseId": 1001,
  "resourceId": 1001,
  "changes": {
    "priority": "HIGH",
    "fieldKeys": [
      "contact_outcome",
      "follow_up_date"
    ]
  }
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}