API Reference›Servicing Plane›Voice›Retrieve a voice provider call

Retrieve a voice provider call

GEThttps://sandbox.api.lendeasy.ai/v1/servicing/voice-provider/data/api/v1/calls/{callId}ImplementedBearer token ·READ_SERVICING_VOICE_PROVIDER

One provider call record with its gathered parameters and analytics events, forwarded verbatim. The console polls this read while a call is in flight; the post-call summary lands shortly after hangup.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/voice-provider/data/api/v1/calls/$CALL_ID \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/voice-provider/data/api/v1/calls/${callId}`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/voice-provider/data/api/v1/calls/{call_id}",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "call": {
    "id": "a1b2c3d4-e5f6-4a7b-8c9d-0e1f2a3b4c5d",
    "state": "done",
    "end_reason": "agent_hangup",
    "duration_sec": 184,
    "caller_name": "Maria Agent",
    "ai_summary": "Borrower confirmed a payment for August 1.",
    "started_at": "2026-07-25T18: 40:00Z",
    "connected_at": "2026-07-25T18: 40:06Z",
    "completed_at": "2026-07-25T18: 43:04Z",
    "has_transcript": true
  },
  "gathered_parameters": [
    {
      "name": "promise_date",
      "value": "2026-08-01"
    }
  ],
  "analytics": [
    {
      "event_name": "llm_response",
      "stage": "payment_discussion",
      "latency_ms": 640,
      "token_count": 512
    }
  ]
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
callId required in path	string	Stable opaque call identifier.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/voice-provider/data/api/v1/calls/$CALL_ID \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/voice-provider/data/api/v1/calls/${callId}`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/voice-provider/data/api/v1/calls/{call_id}",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "call": {
    "id": "a1b2c3d4-e5f6-4a7b-8c9d-0e1f2a3b4c5d",
    "state": "done",
    "end_reason": "agent_hangup",
    "duration_sec": 184,
    "caller_name": "Maria Agent",
    "ai_summary": "Borrower confirmed a payment for August 1.",
    "started_at": "2026-07-25T18: 40:00Z",
    "connected_at": "2026-07-25T18: 40:06Z",
    "completed_at": "2026-07-25T18: 43:04Z",
    "has_transcript": true
  },
  "gathered_parameters": [
    {
      "name": "promise_date",
      "value": "2026-08-01"
    }
  ],
  "analytics": [
    {
      "event_name": "llm_response",
      "stage": "payment_discussion",
      "latency_ms": 640,
      "token_count": 512
    }
  ]
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}