API Reference›Servicing Plane›Governed operations›Create payment-support review work

Create payment-support review work

POSThttps://sandbox.api.lendeasy.ai/v1/servicing/cases/{caseId}/payment-support-reviewsImplementedBearer token ·REQUEST_SERVICING_PAYMENT_SUPPORT_REVIEW

Creates specialist work directly when payment support needs human investigation; it does not manufacture an approval request.

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/payment-support-reviews \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "loanRef": "456",
  "issueCode": "PAYMENT_NOT_POSTED",
  "summary": "Customer supplied a confirmation but the LMS has no posted payment.",
  "reason": "Investigate the authoritative payment state.",
  "evidenceIds": [
    8801
  ]
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/payment-support-reviews`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "loanRef": "456",
  "issueCode": "PAYMENT_NOT_POSTED",
  "summary": "Customer supplied a confirmation but the LMS has no posted payment.",
  "reason": "Investigate the authoritative payment state.",
  "evidenceIds": [
    8801
  ]
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/payment-support-reviews",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "loanRef": "456",
  "issueCode": "PAYMENT_NOT_POSTED",
  "summary": "Customer supplied a confirmation but the LMS has no posted payment.",
  "reason": "Investigate the authoritative payment state.",
  "evidenceIds": [
    8801
  ]
},
)

{
  "outcome": "COMPLETED",
  "taskId": 2003,
  "resourceId": 2003
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
caseId required in path	integer	Positive numeric case identifier.
Idempotency-Key optional in header	string	Optional replay key for this logical mutation. Omission creates a fresh server-owned key for this attempt; blank, repeated, or longer-than-50-character values are rejected.

Body parameters

Field	Type	Description
loanRef required	string
issueCode required	string
summary required	string
reason required	string
evidenceIds optional	array<integer>	Evidence records supporting the request.

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/payment-support-reviews \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "loanRef": "456",
  "issueCode": "PAYMENT_NOT_POSTED",
  "summary": "Customer supplied a confirmation but the LMS has no posted payment.",
  "reason": "Investigate the authoritative payment state.",
  "evidenceIds": [
    8801
  ]
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/payment-support-reviews`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "loanRef": "456",
  "issueCode": "PAYMENT_NOT_POSTED",
  "summary": "Customer supplied a confirmation but the LMS has no posted payment.",
  "reason": "Investigate the authoritative payment state.",
  "evidenceIds": [
    8801
  ]
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/payment-support-reviews",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "loanRef": "456",
  "issueCode": "PAYMENT_NOT_POSTED",
  "summary": "Customer supplied a confirmation but the LMS has no posted payment.",
  "reason": "Investigate the authoritative payment state.",
  "evidenceIds": [
    8801
  ]
},
)

{
  "outcome": "COMPLETED",
  "taskId": 2003,
  "resourceId": 2003
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}