API Reference›Servicing Plane›Servicing reports›Read the workforce report

Read the workforce report

GEThttps://sandbox.api.lendeasy.ai/v1/servicing/reports/workforceImplementedBearer token ·READ_SERVICING_REPORTS

Returns bounded queue or worker aggregates and canonical drill-through links to base task and case collections.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/reports/workforce \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/reports/workforce`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/reports/workforce",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "asOf": "2026-07-25T18: 30:00Z",
  "effectiveQuery": {
    "limit": 50,
    "offset": 0
  },
  "dimension": "QUEUE",
  "summary": {
    "openTaskCount": 18,
    "activeTaskCount": 7,
    "staleAcceptedTaskCount": 1,
    "overdueTaskCount": 2,
    "slaBreachedTaskCount": 1,
    "openCaseCount": 42,
    "availableWorkerCapacity": 21
  },
  "rows": [
    {
      "queueCode": "COLLECTIONS",
      "openTaskCount": 18,
      "activeTaskCount": 7,
      "overdueTaskCount": 2,
      "slaBreachedTaskCount": 1,
      "oldestTaskAgeMinutes": 91,
      "eligibleWorkerCapacity": 28,
      "availableWorkerCount": 4,
      "drillThrough": "/v1/servicing/tasks?queueCode=COLLECTIONS"
    }
  ],
  "returnedCount": 1,
  "hasMore": false
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
dimension optional in query	string	Aggregate dimension. One of `QUEUE · WORKER`.
queueCode optional in query	string	Exact queue code.
worker optional in query	string	Exact worker ID or code.
workerKind optional in query	string	Worker kind.
presenceState optional in query	string	Presence state.
channel optional in query	string	Available channel.
permittedTaskType optional in query	string	Eligible task type.
caseTypeCode optional in query	string	Owning case type.
staleAccepted optional in query	boolean	Filter stale accepted work.
limit optional in query	integer	Maximum rows to return; defaults to 50.
offset optional in query	integer	Zero-based row offset; defaults to 0.
sort optional in query	string	Allowlisted sort field for this collection.
order optional in query	string	Sort direction. One of `asc · desc`.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/reports/workforce \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/reports/workforce`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/reports/workforce",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "asOf": "2026-07-25T18: 30:00Z",
  "effectiveQuery": {
    "limit": 50,
    "offset": 0
  },
  "dimension": "QUEUE",
  "summary": {
    "openTaskCount": 18,
    "activeTaskCount": 7,
    "staleAcceptedTaskCount": 1,
    "overdueTaskCount": 2,
    "slaBreachedTaskCount": 1,
    "openCaseCount": 42,
    "availableWorkerCapacity": 21
  },
  "rows": [
    {
      "queueCode": "COLLECTIONS",
      "openTaskCount": 18,
      "activeTaskCount": 7,
      "overdueTaskCount": 2,
      "slaBreachedTaskCount": 1,
      "oldestTaskAgeMinutes": 91,
      "eligibleWorkerCapacity": 28,
      "availableWorkerCount": 4,
      "drillThrough": "/v1/servicing/tasks?queueCode=COLLECTIONS"
    }
  ],
  "returnedCount": 1,
  "hasMore": false
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}