API Reference›Servicing Plane›Email threads›List email threads

List email threads

GEThttps://sandbox.api.lendeasy.ai/v1/servicing/email-threadsImplementedBearer token ·READ_SERVICING_INTERACTION

Lists email conversation threads with bounded previews, newest activity first. Message bodies never appear in list projections; content is a separate audited read.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/email-threads \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/email-threads`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/email-threads",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

[
  {
    "threadId": 3501,
    "customerRef": "123",
    "caseId": 1001,
    "subject": "Question about my July payment",
    "status": "ACTIVE",
    "associationState": "EXACT_VERIFIED_CONTACT",
    "associationEvidence": "VERIFIED_EMAIL_CONTACT",
    "mailboxMode": "MONITORED",
    "actionNeeded": true,
    "lastMessageAt": "2026-07-25T18: 40:00Z",
    "messageCount": 3,
    "latestPreview": "Thanks, could you confirm the payment posted?",
    "latestDirection": "INBOUND"
  }
]

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
customerRef optional in query	string	Exact customer reference.
actionNeeded optional in query	boolean	Filter threads that owe a reply.
limit optional in query	integer	Maximum threads to return.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/email-threads \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/email-threads`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/email-threads",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

[
  {
    "threadId": 3501,
    "customerRef": "123",
    "caseId": 1001,
    "subject": "Question about my July payment",
    "status": "ACTIVE",
    "associationState": "EXACT_VERIFIED_CONTACT",
    "associationEvidence": "VERIFIED_EMAIL_CONTACT",
    "mailboxMode": "MONITORED",
    "actionNeeded": true,
    "lastMessageAt": "2026-07-25T18: 40:00Z",
    "messageCount": 3,
    "latestPreview": "Thanks, could you confirm the payment posted?",
    "latestDirection": "INBOUND"
  }
]

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}