API Reference›Servicing Plane›Cases›List case escalation targets

List case escalation targets

GEThttps://sandbox.api.lendeasy.ai/v1/servicing/cases/{caseId}/escalation-targetsImplementedBearer token ·ESCALATE_SERVICING_CASE

Returns escalation destinations under the escalate authority: eligible queues plus under-capacity escalation people, supervisors, and compliance reviewers. The capacity key is omitted for uncapped workers.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/escalation-targets \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/escalation-targets`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/escalation-targets",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "caseId": 1001,
  "queues": [
    {
      "queueCode": "ESCALATION",
      "displayName": "Escalation"
    }
  ],
  "people": [
    {
      "workerId": 4103,
      "displayName": "Evan Escalation",
      "activeTaskCount": 3,
      "capacity": 6
    }
  ],
  "supervisors": [
    {
      "workerId": 4103,
      "displayName": "Evan Escalation",
      "activeTaskCount": 3,
      "capacity": 6
    }
  ],
  "complianceReviewers": [
    {
      "workerId": 4104,
      "displayName": "Cora Compliance",
      "activeTaskCount": 1
    }
  ]
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
caseId required in path	integer	Positive numeric case identifier.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/escalation-targets \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/escalation-targets`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/escalation-targets",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "caseId": 1001,
  "queues": [
    {
      "queueCode": "ESCALATION",
      "displayName": "Escalation"
    }
  ],
  "people": [
    {
      "workerId": 4103,
      "displayName": "Evan Escalation",
      "activeTaskCount": 3,
      "capacity": 6
    }
  ],
  "supervisors": [
    {
      "workerId": 4103,
      "displayName": "Evan Escalation",
      "activeTaskCount": 3,
      "capacity": 6
    }
  ],
  "complianceReviewers": [
    {
      "workerId": 4104,
      "displayName": "Cora Compliance",
      "activeTaskCount": 1
    }
  ]
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}