API Reference›Servicing Plane›Scheduled callbacks›List callbacks on a case

List callbacks on a case

GEThttps://sandbox.api.lendeasy.ai/v1/servicing/cases/{caseId}/scheduled-callbacksImplementedBearer token ·READ_SERVICING_TASK

Returns every callback on the case, newest promise first, joining the task and interaction into one record. The promise indicator (SCHEDULED, IN_WINDOW, AT_RISK, MISSED_UNRESOLVED, ON_TIME, LATE, CANCELLED, CANCELLED_NO_LONGER_NEEDED) is computed server-side against the promised window.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/scheduled-callbacks \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/scheduled-callbacks`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/scheduled-callbacks",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

[
  {
    "taskId": 2001,
    "caseId": 1001,
    "interactionId": 3001,
    "status": "RESERVED",
    "interactionStatus": "SCHEDULED",
    "priority": "HIGH",
    "queueCode": "COLLECTIONS",
    "summary": "Customer asked to be called back about the missed payment.",
    "reasonCode": "COLLECTIONS_FOLLOW_UP",
    "contactPointRef": "phone-1",
    "windowStart": "2026-07-26T15: 00:00Z",
    "windowEnd": "2026-07-26T15: 30:00Z",
    "scheduledZoneId": "America/Chicago",
    "availableAt": "2026-07-26T15: 00:00Z",
    "completeBy": "2026-07-26T15: 30:00Z",
    "reservedByWorkerId": 4101,
    "reservedByWorkerName": "Maria Agent",
    "reservationExpiresAt": "2026-07-26T15: 05:00Z",
    "promiseIndicator": "IN_WINDOW"
  }
]

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
caseId required in path	integer	Positive numeric case identifier.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/cases/$CASE_ID/scheduled-callbacks \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases/${caseId}/scheduled-callbacks`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases/{case_id}/scheduled-callbacks",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

[
  {
    "taskId": 2001,
    "caseId": 1001,
    "interactionId": 3001,
    "status": "RESERVED",
    "interactionStatus": "SCHEDULED",
    "priority": "HIGH",
    "queueCode": "COLLECTIONS",
    "summary": "Customer asked to be called back about the missed payment.",
    "reasonCode": "COLLECTIONS_FOLLOW_UP",
    "contactPointRef": "phone-1",
    "windowStart": "2026-07-26T15: 00:00Z",
    "windowEnd": "2026-07-26T15: 30:00Z",
    "scheduledZoneId": "America/Chicago",
    "availableAt": "2026-07-26T15: 00:00Z",
    "completeBy": "2026-07-26T15: 30:00Z",
    "reservedByWorkerId": 4101,
    "reservedByWorkerName": "Maria Agent",
    "reservationExpiresAt": "2026-07-26T15: 05:00Z",
    "promiseIndicator": "IN_WINDOW"
  }
]

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}