API Reference›Servicing Plane›Cases›Create or deduplicate a case

Create or deduplicate a case

POSThttps://sandbox.api.lendeasy.ai/v1/servicing/casesImplementedBearer token ·CREATE_SERVICING_CASE

Creates a durable matter, instantiates its pinned workflow, routes initial work, and returns an exact source/open-case match instead of creating a duplicate.

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/cases \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "customerRef": "123",
  "caseTypeCode": "COLLECTIONS",
  "reasonCode": "DELINQUENCY_SIGNAL",
  "priority": "HIGH",
  "loanRefs": [
    "456"
  ],
  "ownerQueueCode": "COLLECTIONS",
  "sourceType": "LMS_EVENT",
  "sourceRef": "event-789",
  "summary": "Customer entered delinquency bucket 1-15.",
  "fields": {
    "delinquency_bucket": "DAYS_1_15"
  }
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "customerRef": "123",
  "caseTypeCode": "COLLECTIONS",
  "reasonCode": "DELINQUENCY_SIGNAL",
  "priority": "HIGH",
  "loanRefs": [
    "456"
  ],
  "ownerQueueCode": "COLLECTIONS",
  "sourceType": "LMS_EVENT",
  "sourceRef": "event-789",
  "summary": "Customer entered delinquency bucket 1-15.",
  "fields": {
    "delinquency_bucket": "DAYS_1_15"
  }
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "customerRef": "123",
  "caseTypeCode": "COLLECTIONS",
  "reasonCode": "DELINQUENCY_SIGNAL",
  "priority": "HIGH",
  "loanRefs": [
    "456"
  ],
  "ownerQueueCode": "COLLECTIONS",
  "sourceType": "LMS_EVENT",
  "sourceRef": "event-789",
  "summary": "Customer entered delinquency bucket 1-15.",
  "fields": {
    "delinquency_bucket": "DAYS_1_15"
  }
},
)

{
  "caseId": 1001,
  "externalCaseRef": "LE-CASE-1001",
  "status": "OPEN",
  "deduplicated": false,
  "resourceId": 1001
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
Idempotency-Key optional in header	string	Optional replay key for this logical mutation. Omission creates a fresh server-owned key for this attempt; blank, repeated, or longer-than-50-character values are rejected.

Body parameters

Field	Type	Description
customerRef required	string
caseTypeCode required	string
reasonCode required	string	Configured structured reason code.
priority required	string
loanRefs optional	array<string>
ownerQueueCode optional	string
sourceType optional	string
sourceRef optional	string
summary optional	string
fields optional	object
delinquency_bucket	string

Recipes using this endpoint

📘 Handle a delinquency case →

Request

curl -X POST https://sandbox.api.lendeasy.ai/v1/servicing/cases \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "customerRef": "123",
  "caseTypeCode": "COLLECTIONS",
  "reasonCode": "DELINQUENCY_SIGNAL",
  "priority": "HIGH",
  "loanRefs": [
    "456"
  ],
  "ownerQueueCode": "COLLECTIONS",
  "sourceType": "LMS_EVENT",
  "sourceRef": "event-789",
  "summary": "Customer entered delinquency bucket 1-15.",
  "fields": {
    "delinquency_bucket": "DAYS_1_15"
  }
}'

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/cases`, {
  method: "POST",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant, "Idempotency-Key": idempotencyKey, "Content-Type": "application/json" },
  body: JSON.stringify({
  "customerRef": "123",
  "caseTypeCode": "COLLECTIONS",
  "reasonCode": "DELINQUENCY_SIGNAL",
  "priority": "HIGH",
  "loanRefs": [
    "456"
  ],
  "ownerQueueCode": "COLLECTIONS",
  "sourceType": "LMS_EVENT",
  "sourceRef": "event-789",
  "summary": "Customer entered delinquency bucket 1-15.",
  "fields": {
    "delinquency_bucket": "DAYS_1_15"
  }
}),
});

requests.post(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/cases",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant, "Idempotency-Key": idempotency_key},
  json={
  "customerRef": "123",
  "caseTypeCode": "COLLECTIONS",
  "reasonCode": "DELINQUENCY_SIGNAL",
  "priority": "HIGH",
  "loanRefs": [
    "456"
  ],
  "ownerQueueCode": "COLLECTIONS",
  "sourceType": "LMS_EVENT",
  "sourceRef": "event-789",
  "summary": "Customer entered delinquency bucket 1-15.",
  "fields": {
    "delinquency_bucket": "DAYS_1_15"
  }
},
)

{
  "caseId": 1001,
  "externalCaseRef": "LE-CASE-1001",
  "status": "OPEN",
  "deduplicated": false,
  "resourceId": 1001
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "409",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "idempotency.request.in.flight",
  "errors": []
}