API Reference›Servicing Plane›Servicing reports›Read interaction exceptions

Read interaction exceptions

GEThttps://sandbox.api.lendeasy.ai/v1/servicing/reports/interactions/exceptionsImplementedBearer token ·READ_SERVICING_REPORTS

Returns missed, unmatched, failed, or classification-required channel work.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/reports/interactions/exceptions \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/reports/interactions/exceptions`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/reports/interactions/exceptions",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "asOf": "2026-07-25T18: 30:00Z",
  "effectiveQuery": {
    "limit": 50,
    "offset": 0
  },
  "rows": [
    {
      "interactionId": 3005,
      "channel": "PHONE",
      "direction": "INBOUND",
      "status": "FAILED",
      "borrowerMatched": false,
      "caseLinked": false,
      "priority": "HIGH",
      "sensitive": false,
      "createdAt": "2026-07-25T18: 16:00Z",
      "ageMinutes": 14
    }
  ],
  "returnedCount": 1,
  "hasMore": false
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}

Path & query parameters

Field	Type	Description
LendEasy-Tenant required in header	string	Opaque active LendEasy tenant-registry identifier. Supply exactly one instance; no alternate tenant selector is accepted.
channel optional in query	string	Exact channel.
status optional in query	string	Repeat to include multiple states.
borrowerMatched optional in query	boolean	Filter by customer match.
caseLinked optional in query	boolean	Filter by case link.
queueCode optional in query	string	Exact queue.
assignedTo optional in query	string	Worker ID, me, or unassigned.
sensitive optional in query	boolean	Filter by sensitivity.
createdFrom optional in query	string	Inclusive timestamp lower bound.
createdTo optional in query	string	Exclusive timestamp upper bound.
limit optional in query	integer	Maximum rows to return; defaults to 50.
offset optional in query	integer	Zero-based row offset; defaults to 0.
sort optional in query	string	Allowlisted sort field for this collection.
order optional in query	string	Sort direction. One of `asc · desc`.

Request

curl https://sandbox.api.lendeasy.ai/v1/servicing/reports/interactions/exceptions \
  -H "Authorization: Bearer $TOKEN" \
  -H "LendEasy-Tenant: $TENANT"

await fetch(`https://sandbox.api.lendeasy.ai/v1/servicing/reports/interactions/exceptions`, {
  method: "GET",
  headers: { Authorization: `Bearer ${token}`, "LendEasy-Tenant": tenant },
});

requests.get(
  f"https://sandbox.api.lendeasy.ai/v1/servicing/reports/interactions/exceptions",
  headers={"Authorization": f"Bearer {token}", "LendEasy-Tenant": tenant},
)

{
  "asOf": "2026-07-25T18: 30:00Z",
  "effectiveQuery": {
    "limit": 50,
    "offset": 0
  },
  "rows": [
    {
      "interactionId": 3005,
      "channel": "PHONE",
      "direction": "INBOUND",
      "status": "FAILED",
      "borrowerMatched": false,
      "caseLinked": false,
      "priority": "HIGH",
      "sensitive": false,
      "createdAt": "2026-07-25T18: 16:00Z",
      "ageMinutes": 14
    }
  ],
  "returnedCount": 1,
  "hasMore": false
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "400",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "validation.msg.validation.errors.exist",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "401",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authenticated",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "403",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.not.authorized",
  "errors": []
}

{
  "developerMessage": "Request was understood but rejected; inspect errors for field-level causes.",
  "httpStatusCode": "404",
  "defaultUserMessage": "The request could not be applied.",
  "userMessageGlobalisationCode": "error.msg.resource.not.found",
  "errors": []
}